CRM-SFA: Dynamics 365 & SoFiA

CRM-SFA: Dynamics 365 & SoFiA

More value to your customer, more marginality to your company
Expertise

We offer a 360 degrees constant support service, to help firms put their customers at the center: in a world where dynamism prevails, every day becomes essential to “shorten” the distance between the company and the customer, to become more incisive on the market.

Figures

15+

YEARS OF CRM PROJECTS

Specialized

SOCIAL & MARKETING ENGAGEMENT

Offering
  • A PLATFORM TO MANAGE THE RELATIONSHIP WITH THE CLIENT AT 360 DEGREES
  • DYNAMICS 365 CUSTOMER ENGAGEMENT
  • SoFiA
  • RESCO​
  • CLICK DIMENSION​
Tecnologies
What we provide
  • Knowledge, support and optimization of the processes that govern the relationship with the CLIENT
  • Sales, Customer insight, Social engagement
  • Service, Customer service, Field service, Customer portal, Chatbot
  • Marketing automation, Lead nurturing, Multichannel marketing, Sentiment analysis
Benefit generated
  • Digital culture for the creation of personalized experiences able to anticipate needs
  • Capacity to decide in an informed and timely manner
  • Flow management and sales monitoring
  • Continuous productivity tools (mobility)
  • Functions of Digital Intelligence and predictive analysis
  • Automation of marketing and Customer care activities
contacts

PA Expertise Srl

Headquarter

Viale Tricesimo 103, 33100 Udine (UD)

OPERATIVE BRANCHES

Milano – Torino – Padova – Parma – Roma

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